:root{--bg-base:#f8f9f9;--bg-surface:#fff;--bg-card:#fff;--bg-elevated:#f3f4f5;--bg-hover:#edf0f2;--bg-active:#e1e5e8;--border:#d8dcde;--border-subtle:#e9ebed;--border-strong:#c2c8cc;--text-primary:#2f3941;--text-secondary:#49545c;--text-tertiary:#68737d;--text-muted:#87929d;--accent:#1f73b7;--accent-dim:#1f73b714;--accent-glow:#1f73b726;--success:#228f67;--success-dim:#228f6714;--warning:#c35e00;--warning-dim:#c35e0014;--danger:#cc3340;--danger-dim:#cc334014;--info:#1f73b7;--info-dim:#1f73b714;--radius:8px;--radius-sm:6px;--radius-lg:12px;--shadow-sm:0 1px 2px #0000000d;--shadow-md:0 4px 12px #00000014;--shadow-lg:0 8px 24px #0000001f;--transition:.15s ease;--font:"Inter",-apple-system,BlinkMacSystemFont,"Segoe UI","Hiragino Kaku Gothic ProN","Hiragino Sans",sans-serif}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font);color:var(--text-primary);background:var(--bg-base);-webkit-font-smoothing:antialiased;font-size:13px;line-height:1.6}a{color:inherit;text-decoration:none}.app{height:100vh;display:flex;overflow:hidden}.sidebar{background:var(--bg-surface);border-right:1px solid var(--border);flex-direction:column;flex-shrink:0;width:220px;display:flex}.sidebar-logo{border-bottom:1px solid var(--border);align-items:center;gap:10px;padding:20px 16px;display:flex}.sidebar-logo .logo-img{flex-shrink:0;width:auto;height:22px}.sidebar-logo .logo-text{letter-spacing:-.1px;color:var(--text-tertiary);font-size:11px;font-weight:600;line-height:1.3}.sidebar-nav{flex:1;padding:12px 8px;overflow-y:auto}.nav-section{margin-bottom:16px}.nav-section-label{text-transform:uppercase;letter-spacing:1.2px;color:var(--text-muted);padding:8px 12px 4px;font-size:10px;font-weight:600}.nav-item{border-radius:var(--radius-sm);color:var(--text-secondary);transition:all var(--transition);cursor:pointer;align-items:center;gap:10px;padding:7px 12px;font-size:13px;text-decoration:none;display:flex}.nav-item:hover{background:var(--bg-hover);color:var(--text-primary)}.nav-item.active{background:var(--accent-dim);color:var(--accent);font-weight:500}.nav-item .nav-icon{opacity:.6;flex-shrink:0;justify-content:center;align-items:center;width:18px;height:18px;display:flex}.nav-item.active .nav-icon{opacity:1}.nav-item .badge{background:var(--accent);color:#fff;border-radius:10px;margin-left:auto;padding:1px 6px;font-size:10px;font-weight:600}.sidebar-footer{border-top:1px solid var(--border);padding:12px 8px}.sidebar-workspace-badge{border-radius:var(--radius-sm);background:var(--bg-elevated);transition:all var(--transition);align-items:center;gap:8px;margin-bottom:6px;padding:6px 10px;text-decoration:none;display:flex}.sidebar-workspace-badge:hover{background:var(--border)}.sidebar-ws-icon{background:var(--accent-dim);width:22px;height:22px;color:var(--accent);border-radius:5px;flex-shrink:0;justify-content:center;align-items:center;font-size:10px;display:flex}.sidebar-ws-name{color:var(--text-primary);text-overflow:ellipsis;white-space:nowrap;font-size:11px;font-weight:600;overflow:hidden}.sidebar-user{align-items:center;gap:8px;display:flex}.sidebar-user-info{overflow:hidden}.sidebar-user-name{color:var(--text-primary);font-size:12px;font-weight:600;line-height:1.3}.sidebar-user-role{color:var(--text-tertiary);font-size:10px;line-height:1.3}.main{background:var(--bg-base);flex-direction:column;flex:1;min-width:0;display:flex;overflow:hidden}.header{background:var(--bg-surface);border-bottom:1px solid var(--border);flex-shrink:0;justify-content:space-between;align-items:center;height:52px;padding:0 24px;display:flex}.header-title{color:var(--text-primary);letter-spacing:-.3px;font-size:14px;font-weight:600}.header-actions{align-items:center;gap:10px;display:flex}.content{flex:1;min-width:0;padding:24px;overflow:hidden auto}.card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius)}.card-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:14px 18px;display:flex}.card-header h3{color:var(--text-primary);font-size:13px;font-weight:600}.card-body{padding:18px}.btn{border-radius:var(--radius-sm);cursor:pointer;transition:all var(--transition);white-space:nowrap;font-size:12px;font-weight:500;font-family:var(--font);border:1px solid #0000;align-items:center;gap:6px;padding:7px 14px;text-decoration:none;display:inline-flex}.btn-primary{background:var(--accent);color:#fff;border-color:var(--accent)}.btn-primary:hover{box-shadow:var(--shadow-md);background:#135692}.btn-secondary{background:var(--bg-elevated);color:var(--text-secondary);border-color:var(--border-strong)}.btn-secondary:hover{background:var(--bg-hover);color:var(--text-primary)}.btn-danger{background:var(--danger-dim);color:var(--danger);border-color:#ef444433}.btn-success{background:var(--success-dim);color:var(--success);border-color:#16a34a33}.btn-success:hover{background:var(--success);color:#fff}.btn-sm{padding:4px 10px;font-size:11px}.btn-lg{padding:10px 22px;font-size:13px}.stats-grid{grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px;margin-bottom:20px;display:grid}.stat-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);padding:18px}.stat-card .stat-label{color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.5px;margin-bottom:6px;font-size:11px;font-weight:500}.stat-card .stat-value{color:var(--text-primary);letter-spacing:-.5px;font-size:26px;font-weight:700;line-height:1.2}.stat-card .stat-change{margin-top:6px;font-size:11px;font-weight:500}.stat-change.up{color:var(--success)}.stat-change.down{color:var(--danger)}.table-container{overflow-x:auto}table{border-collapse:collapse;width:100%}th,td{text-align:left;border-bottom:1px solid var(--border);padding:10px 16px;font-size:12px}th{color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.8px;background:var(--bg-surface);font-size:10px;font-weight:500}tr:hover td{background:var(--bg-elevated)}.tag{border-radius:6px;align-items:center;padding:2px 8px;font-size:10px;font-weight:500;display:inline-flex}.tag-success{background:var(--success-dim);color:var(--success)}.tag-warning{background:var(--warning-dim);color:var(--warning)}.tag-danger{background:var(--danger-dim);color:var(--danger)}.tag-info{background:var(--info-dim);color:var(--info)}.tag-neutral{background:var(--bg-elevated);color:var(--text-tertiary)}.search-box{background:var(--bg-elevated);border:1px solid var(--border);border-radius:var(--radius-sm);transition:all var(--transition);align-items:center;gap:8px;padding:6px 12px;display:flex}.search-box:focus-within{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-dim)}.search-box input{color:var(--text-primary);width:200px;font-size:12px;font-family:var(--font);background:0 0;border:none;outline:none}.search-box input::placeholder{color:var(--text-muted)}.tabs{border-bottom:1px solid var(--border);gap:0;margin-bottom:20px;display:flex}.tab{color:var(--text-tertiary);cursor:pointer;transition:all var(--transition);border-bottom:2px solid #0000;padding:10px 16px;font-size:12px;text-decoration:none}.tab:hover{color:var(--text-primary)}.tab.active{color:var(--text-primary);border-bottom-color:var(--accent);font-weight:500}.form-group{margin-bottom:16px}.form-label{color:var(--text-secondary);margin-bottom:6px;font-size:12px;font-weight:500;display:block}.form-input,.form-select,.form-textarea{border:1px solid var(--border-strong);border-radius:var(--radius-sm);width:100%;color:var(--text-primary);background:var(--bg-elevated);transition:all var(--transition);font-size:12px;font-family:var(--font);padding:8px 12px}.form-input:focus,.form-select:focus,.form-textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-dim);outline:none}.form-textarea{resize:vertical;min-height:100px}.form-hint{color:var(--text-muted);margin-top:4px;font-size:11px}.grid-2{grid-template-columns:1fr 1fr;gap:16px;display:grid}.grid-3{grid-template-columns:1fr 1fr 1fr;gap:12px;display:grid}.avatar{border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:32px;height:32px;font-size:11px;font-weight:600;display:flex}.avatar-blue{color:#2563eb;background:#2563eb1a}.avatar-green{background:var(--success-dim);color:#16a34a}.avatar-purple{background:var(--accent-dim);color:#1f73b7}.avatar-orange{background:var(--warning-dim);color:#d97706}.progress-bar{background:var(--bg-hover);border-radius:2px;height:4px;overflow:hidden}.progress-bar .progress-fill{border-radius:2px;height:100%;transition:width .3s}.progress-fill.green{background:var(--success)}.progress-fill.blue{background:var(--info)}.progress-fill.purple{background:var(--accent)}.progress-fill.orange{background:var(--warning)}.progress-fill.red{background:var(--danger)}.split-layout{height:calc(100vh - 52px);display:flex;overflow:hidden}.split-left{border-right:1px solid var(--border);background:var(--bg-surface);flex-direction:column;flex-shrink:0;width:360px;display:flex}.split-right{flex-direction:column;flex:1;display:flex;overflow:hidden}.list-item{border-bottom:1px solid var(--border);cursor:pointer;transition:background var(--transition);align-items:flex-start;gap:12px;padding:12px 16px;display:flex}.list-item:hover{background:var(--bg-elevated)}.list-item.active{background:var(--accent-dim);border-left:2px solid var(--accent)}.list-item-content{flex:1;min-width:0}.list-item-title{white-space:nowrap;text-overflow:ellipsis;color:var(--text-primary);margin-bottom:2px;font-size:12px;font-weight:500;overflow:hidden}.list-item-subtitle{color:var(--text-tertiary);white-space:nowrap;text-overflow:ellipsis;font-size:11px;overflow:hidden}.list-item-time{color:var(--text-muted);flex-shrink:0;font-size:10px}.dot{border-radius:50%;width:7px;height:7px;margin-right:6px;display:inline-block}.dot-green{background:var(--success)}.dot-yellow{background:var(--warning)}.dot-red{background:var(--danger)}.dot-gray{background:var(--text-muted)}::-webkit-scrollbar{width:5px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:var(--bg-hover);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:var(--text-muted)}.toggle{width:36px;height:20px;display:inline-block;position:relative}.toggle input{opacity:0;width:0;height:0}.toggle-slider{cursor:pointer;background:var(--bg-hover);transition:var(--transition);border-radius:10px;position:absolute;inset:0}.toggle-slider:before{content:"";width:14px;height:14px;transition:var(--transition);background:#fff;border-radius:50%;position:absolute;bottom:3px;left:3px}.toggle input:checked+.toggle-slider{background:var(--accent)}.toggle input:checked+.toggle-slider:before{background:#fff;transform:translate(16px)}.dropdown-menu{background:var(--bg-card);border:1px solid var(--border-strong);border-radius:var(--radius);box-shadow:var(--shadow-lg);z-index:100;min-width:160px;padding:4px;position:absolute;top:100%;right:0}.dropdown-item{color:var(--text-secondary);border-radius:var(--radius-sm);cursor:pointer;align-items:center;gap:8px;padding:8px 12px;font-size:12px;text-decoration:none;display:flex}.dropdown-item:hover{background:var(--bg-hover);color:var(--text-primary)}.empty-state{text-align:center;color:var(--text-tertiary);padding:60px 20px}.empty-state .empty-icon{opacity:.2;margin-bottom:16px;font-size:48px}.empty-state h3{color:var(--text-secondary);margin-bottom:8px;font-size:15px}.evaluation-bar{border-top:1px solid var(--border);background:var(--bg-elevated);flex-shrink:0;justify-content:space-between;align-items:center;padding:14px 20px;display:flex}.evaluation-label{color:var(--text-secondary);font-size:13px;font-weight:500}.evaluation-buttons{gap:8px;display:flex}.evaluation-result{border-top:1px solid var(--border);background:var(--bg-elevated);color:var(--text-secondary);flex-shrink:0;align-items:center;gap:8px;padding:10px 20px;font-size:12px;display:flex}.create-ticket-link{color:var(--accent);margin-left:auto;font-size:12px;font-weight:500;text-decoration:none}.create-ticket-link:hover{text-decoration:underline}.live-dot{background:var(--success);border-radius:50%;width:6px;height:6px;animation:2s ease-in-out infinite live-pulse;display:inline-block}@keyframes live-pulse{0%,to{opacity:1;box-shadow:0 0 #16a34a66}50%{opacity:.7;box-shadow:0 0 0 4px #16a34a00}}.stat-card-live{position:relative;overflow:hidden}.stat-card-live:after{content:"";background:linear-gradient(90deg,transparent,var(--accent),transparent);height:2px;animation:3s infinite shimmer;position:absolute;bottom:0;left:0;right:0}@keyframes shimmer{0%{transform:translate(-100%)}to{transform:translate(100%)}}.typing-indicator{color:var(--accent);align-items:center;gap:3px;font-size:10px;display:inline-flex}.typing-indicator span{background:var(--accent);border-radius:50%;width:4px;height:4px;animation:1.4s infinite typing-bounce}.typing-indicator span:nth-child(2){animation-delay:.2s}.typing-indicator span:nth-child(3){animation-delay:.4s}@keyframes typing-bounce{0%,80%,to{opacity:.3;transform:scale(0)}40%{opacity:1;transform:scale(1)}}.live-badge{color:var(--danger);text-transform:uppercase;letter-spacing:.5px;align-items:center;gap:4px;font-size:10px;font-weight:700;display:inline-flex}.live-badge:before{content:"";background:var(--danger);border-radius:50%;width:6px;height:6px;animation:1.5s infinite live-pulse}.glow-accent{box-shadow:0 0 20px var(--accent-dim)}.glow-success{box-shadow:0 0 16px var(--success-dim)}.glass{-webkit-backdrop-filter:blur(12px);border:1px solid var(--border);background:#ffffffb3}.text-secondary{color:var(--text-secondary)}.text-sm{font-size:11px}.text-xs{font-size:10px}.font-medium{font-weight:500}.font-bold{font-weight:700}.mt-4{margin-top:16px}.mt-6{margin-top:24px}.mb-4{margin-bottom:16px}.mb-6{margin-bottom:24px}.flex{display:flex}.items-center{align-items:center}.justify-between{justify-content:space-between}.gap-2{gap:8px}.gap-3{gap:12px}.gap-4{gap:16px}.flex-1{flex:1}.truncate{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}@media (max-width:768px){.header{flex-wrap:wrap;gap:8px;height:auto;min-height:48px;padding:10px 16px 10px 56px}.header-title{flex-shrink:0;font-size:13px}.header-actions{flex-wrap:wrap;gap:6px;max-width:100%;overflow:hidden}.content{padding:16px}.split-layout{flex-direction:column}.split-left{border-right:none;border-bottom:1px solid var(--border);height:auto;max-height:40vh;overflow-y:auto;width:100%!important}.split-right{flex:1}.grid-2{grid-template-columns:1fr}.grid-3{grid-template-columns:1fr 1fr}.stats-grid{grid-template-columns:repeat(2,1fr)}.search-box input{width:140px}.tabs{-webkit-overflow-scrolling:touch;flex-wrap:nowrap;overflow-x:auto}.tab{white-space:nowrap;flex-shrink:0;padding:8px 12px;font-size:11px}.card-header{padding:12px 14px}.card-body{padding:14px}th,td{padding:8px 10px;font-size:11px}.btn{padding:6px 12px;font-size:11px}}@media (max-width:480px){.header{padding-left:52px;padding-right:12px}.header-title{width:100%}.header-actions{justify-content:flex-start;width:100%}.content{padding:12px}.split-left{max-height:35vh}.grid-3,.stats-grid{grid-template-columns:1fr}.stat-card{padding:14px}.stat-card .stat-value{font-size:22px}.list-item{gap:8px;padding:10px 12px}.empty-state{padding:40px 16px}.card-header h3{font-size:12px}}